Exchange Policy:
- Fans: Our fans come with a 5-year manufacturer's warranty. This warranty covers defects in materials or workmanship as defined by the manufacturer. If you encounter any problems during this period, please contact us. For your claim to be processed, you must also provide the invoice as proof of purchase and a clear photo of the fan's serial number.
- Other products: For all other products, we offer a 30-day satisfaction guarantee. This guarantee provides for reimbursement or replacement of the product in the event of a quality problem within 30 days of purchase.
Non-Refundable Once Shipped:
Once an item has been shipped, it is considered non-refundable unless the product arrives damaged.
For Damaged Products:
In the unfortunate event that your product arrives damaged, please follow these steps:
- Retain the original packaging used for shipping.
- Contact us promptly to obtain an RMA (Return Merchandise Authorization) number and detailed instructions on how to return the damaged item.
- We will expedite the exchange of the damaged product at no additional cost to you.
Final Sale Notice:
All sales are considered final due to the unique nature of our products. This refund policy exclusively applies to damaged items.
Thank you for choosing our products. Should you have any questions or concerns, our dedicated customer support team is here to assist you.